We want our customers to love the experience of shopping with us and feel happy with their purchases, but if something isn't right, let us know.
You just have to inform us of the change required within 48 hours of receipt of the product. The returned merchandise should reach us within 14 days from the date on which these goods are delivered.
Once received, the customer care team at Jatin Malik would inspect the product for the need for a return, and based on their jurisdiction, the Credit Note would be issued for the same.
Note that, since these are bespoke merchandise, the product is only made after we receive an order on it and there is no in-stock merchandise, in case of a return 30% amount will be forfeited as part of the production expense and the Credit note will be issued for the Balance amount which can be used against future shopping.
Follow these simple steps to return your purchase by mail
Email us at [email protected] the item you want to return, along with the order number, and note the reason(s) for the return.
Pack your return securely, in the original package, with the original tags intact.
3. Courier the parcel back to us.
4. We do not return or exchange jewelry, bags, and sunglasses once dispatched unless it is a manufacturing defect.
5. No returns on discounted merchandise.
We will not accept the product :
(a) if it has been damaged by you
(b) if it's altered as per specs shared by you. (Custom Tailored articles)
(c) if it has been worn.
We do not offer merchandise exchanges or refunds on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at [email protected] within 48 hours of receiving the order.
You should expect to receive your Credit Note within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for us to do the Quality check (5 to 10 business days).